Creators
Use support for login help, email verification, TikTok verification, offers, applications, campaign workspace issues, attachments, deadline requests, final links, and payment status questions.
Support
How can we help?
For creator support, account access, campaign questions, TikTok verification, payment workflow questions, privacy requests, or app review contact, email contact@vune.app.
In the Vune app, the preferred support route is Profile > Help & support. In-app tickets include useful app context and make it easier for Vune to follow up.
Artists and teams
Email Vune with the artist name, campaign goal, release timing, creator style, and any deadlines that matter.
Common questions
I cannot access my account
Use the same email you used during signup. If you still cannot get in, contact support with your profile email and TikTok username.
My campaign is under review
Applications and submissions are reviewed by Vune/admin. If a campaign needs more information, the update will appear in the app.
When will I get paid?
Payments depend on campaign approval, verified completion, correct payment details, and the manual payout workflow shown in your app.
Can I change my TikTok or PayPal?
PayPal can be updated from your profile. TikTok changes may need verification so Vune can protect campaign matching and payouts.
What to include
- The email address saved on your Vune profile.
- Your member number, if you know it.
- Your TikTok username, if the issue relates to verification or campaigns.
- The campaign name or application, if the issue is campaign related.
- Any user-facing error code shown in the app, such as VUN-AUTH-1201.
- A short description of what happened and what you expected.
Privacy and deletion requests
For account deletion or data requests, see Delete account and data requests.
Creator guidelines
For campaign participation rules, sponsored post expectations, paid-ad usage notes, and payment workflow basics, see Creator Guidelines.